Frequently Asked Questions

Frequently Asked Questions

I have subscribed to a free trial version but I see that I have been billed. Why?

Our service offers a 7-day trial version which is free, but after this period the account becomes a premium account, unless you cancel sooner. If you wish to cancel your account or have billing related questions, please contact our 24/7 technical support.

Can I contact you by phone, email or chat?

It is not possible to contact us by phone, but our technical support is available 24 hours a day, every day. You can contact us by email and chat. If there is a problem using the chat, please send us an email and one of our agents will contact you immediately.

What happens when I cancel my membership?

There will be no more invoicing on your account.

Is there a free membership?

During the registration process, the terms and conditions of the free use of the 7 days of service must be read before confirming your membership. These terms can be found on the registration confirmation page. We recommend that all users read the full text of the terms and conditions.

I canceled my membership and am still being billed. What should I do?

If you have received our confirmation email with the cancellation of your account and you still register invoices, please contact us and we will investigate your case in detail. If you have been billed after your cancellation, we will refund the fees paid additionally. In general, cancellation of your account automatically stops any future payments.

What are the general membership rules?

Our page allows you to get a free membership of 7 (seven) days. The membership is automatically updated in the standard monthly version unless you cancel it during the trial period (the number of days defined from the time of purchase of the membership). See Terms and Conditions on the page for more information.

I just registered and did not receive any message with the login. What should I do?

The login information was sent to the email you indicated when you registered. Please check your junk mail and other folders. If you don't find anything, please contact our support.

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